Alternative Dispute Resolution (ADR)
Alternative Dispute Resolution for Consumer Disputes
In compliance with Law no. 144/2015, of September 8, we inform you that in the event of a dispute, the consumer may contact an Alternative Dispute Resolution Entity (RAL / ADR).
The ADR entities available in Portugal for consumer dispute mediation and conciliation are:
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CNIACC - National Consumer Conflict Information and Arbitration Center
Web: www.cniacc.pt -
CACCL - Lisbon Consumer Conflict Arbitration Center
Web: www.centroarbitragemlisboa.pt -
CICAP - Porto Consumer Arbitration and Information Center
Web: www.cicap.pt -
CIMAAL - Algarve Consumer Conflict Information, Mediation and Arbitration Center
Web: www.consumidoronline.pt -
CACCDC - Coimbra District Consumer Conflict Arbitration Center
Web: www.centrodearbitragemdecoimbra.com
For disputes arising from online purchases, you can also use the European Online Dispute Resolution Platform (ODR Platform), available at: